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Resume of Robert Acheson (the last 20 years)
A Senior Network Engineer/Systems Analyst with 30 years experience in networks comprising of Novell NetWare and Windows NT/2000 Servers. Experienced in all stages of networks from planning to support. Major strengths in the areas of design, installation, upgrades, and user/equipment support. Experience with the installation and maintenance of routers. Also have supervisor/managerial and project management experience.
Skills
Experience in Novell NetWare 2.X, 3.X, 4.X, 5.X, 6.X, ZenWorks 1, 2, 3 and 4, Microsoft NT 4.0 server and workstation, Windows 2000 server, NT4/Windows 2000 Terminal Server, Linux, Citrix, MS-DOS, Windows 3.1, 95, 98 and 2000 Professional, Windows XP home and professional, IPX, TCP/IP, NetBEUI, SNA, Norton Antivirus, McAfee VirusScan, AVG, Adaware SE, Spybot Search and Destroy, Computer Associates Inoculan, Symantec PC Anywhere, Carbon Copy remote access software, Microsoft Proxy 1 & 2, Novell BorderManager 2.X, 3.X, ManageWise 2.X, 3.X, Corel WordPerfect Suite 7, 8 and 2000, Microsoft Office 4.2, 95, 97, 2000, 2003 and XP, various versions of Microsoft Publisher, GroupWise 4.X, 5.X, 6.X e-mail (with internet gateways), Microsoft Exchange Server versions 4.X and 5.X, Lotus 123 for Windows, AutoCAD and AutoCAD Lite, Primavera Project Manager 2.0, Goldmine, Microsoft Project 4.0, ArcServe 5.X, 6.X, 7.X and 9.X, Seagate Backup Exec 5.X, 6.X, 7.X , 8.X and 9.X Netscape Navigator 3.X, 4.X, Microsoft Internet Explorer 2.X, 3.X, 4.X, 5.X, 6.X, Microsoft Internet Information Server 2.0, 3.0, 4.0, 5.0, Netscape FastTrack, NetFRAME server trained, all types of server, thin clients and PC repair and configuration. Installation and configuration of bridges, hubs, switches, routers, modems, cabling, wireless networking, etc.
Employment History
KD Computers March 2004
Senior Systems Engineer
Opened and operating a computer store, doing repairs, service and sales on personal and business computers, servers and networks.
Unisys (Candle IT) February 2004
Network Design Engineer
Responsible for the health of the TAFE network system statewide. Would access the servers remotely to fix any problems that servers had
Queensland Health March 2003 – December 2003
IT Support Officer
Queensland Statewide NetWare 6 rollout. Upgrading from NetWare 4.11 and 5.1 to NetWare 6. Designed a way to implement context-less logins so IT personnel did not have to visit every workstation when the users were moved to a different context thus saving hundreds of man-hours. Received a written commendation from an ISU for being able to communicate effectively. This position required extensive travel to include remote and aboriginal sites.
S Q I T (Candle IT) January 2003 – March 2003
Windows 2000 Engineer
Configure, troubleshoot, maintenance of both Novell Netware and Windows NT/2000 LANs.
Logical Data Solutions, Toowoomba, QLD December 2000 – January 2003
Senior Network Engineer
Setup, configure, troubleshoot both Novell NetWare and Windows NT LANs and WANs in a private consulting role. On-site support for both educational facilities and the corporate sector.
Computer Terminal, Toowoomba, QLD June 2000 – December 2000
Senior Systems Engineer
Setup, configure, troubleshoot both Novell NetWare and Windows NT LANs and WANs. Installed and configured routers for Marconi. Backup administrator for an ISP, given unique equipment to install and configure for customers (eg Stallion epipe, Tennyson SOX).
· Installation and maintenance of system security through antivirus software and system checks (both corporate and educational sectors).
· Consulted with clients, assessed needs, designed and implemented solutions.
· As the most senior engineer, was used to train and assist in transferring necessary skills in an efficient and cost effective manner.
Network Solutions Inc, Pocatello, ID October 1997 -January 2000
Senior Systems Engineer
Setup, configure, troubleshoot both Novell NetWare and Windows NT LANs and WANs. Rollout team leader working on a nationwide project upgrading hardware (Compaq), network operating systems (majority being Novell) and software (Norton Antivirus, ArcServe, etc) for R. R. Donnelley (200+ servers, 20,000+ users). Included sites across 9 states (approx 15 sites) over a period of 4 months.
· One of a handful of people to have full access rights to the root of a two hundred server NDS tree.
· Re-evaluated and documented changes that had to be implemented due to unforseen circumstances that happened in the field.
· Installed and tested Norton Antivirus at each site. Overall testing captured and eradicated over 10,000 viruses at one site.
· Recognized as the best team on the project.
· Consulted with clients, assessed needs, designed and implemented solutions.
· Implemented a program setting up primary and backup support to sites to ensure continuous support of the customer.
· Was a mentor to new employees to assist in transferring necessary skills in an efficient and cost effective manner.
Another assignment was for the state of Georgia (USA), as Novell/Citrix support in a help- desk capacity.
Intel (CDI Corp.), Dupont, WA August 1997 - October 1997
Network Engineer
Setup, configured and tested the newest version of LANDesk (version 1.5) running on Windows NT 4.0 at the Intel Software Test Lab.
· Assisted with designing the Novell side of the test lab. Solely responsible for the installation of the test software on all Windows NT servers. Assisted in testing and documenting the feasibility of the LANDesk software on Intel’s thin clients.
· Completed the project in 3 months even though the testing was scheduled for 6 months.
· Received a monetary and written commendation for “being a team player and doing the impossible!”
LOCKHEED MARTIN, Pocatello, ID December 1992 - August 1997
(Environmental Division)
Senior LAN Administrator
Gathered and documented requirements from numerous department heads to design a LAN/WAN utilising two NetWare and one Windows NT 4.0 servers. Supported over 250 workstations and laptops over multiple sites to include configuring, upgrading and making hardware and software recommendations. Provided hardware and software support for the entire organisation.
· To ensure optimum integration of new product solutions into existing corporate LAN, I designed and managed a Novell testing network where all testing technologies were carried out prior to installation. This included network utilities and anitivirus (Norton, network edition).
· Provided regular systems health and security checks to ensure optimum system uptime.
· Set up and support of web servers utilizing Netscape FastTrack, Microsoft Internet Information Server and Novell IntranetWare web servers.
· Support access to the Internet by both a frame relay (with Cisco routers) and modems using Microsoft Internet Explorer 4.0, Netscape 4.0, Spry Mosaic 3.0a or Chameleon Websurfer 4.5.
· Negotiated with a local vendor over the price of new computers. The cost savings exceeded US$110,000 over 12 months.
Boy Scouts of America, Pocatello, ID May 1996 – December 1999
Consultant (time donated)
Designed and installed two Novell 3.12 networks one each at their Pocatello and Idaho Falls offices. Also upgraded the networks to NetWare 5.0. Trained their executive director to support the system.
EG&G\EM, Sandia Support, Las Vegas, NV October 1985 - December 1992
(Technical Services)
Technician III
Responsible for the electronic repair/calibration and the computer hardware/software areas. Supervisor, manager and administrator on a Novell NetWare version 3.11 Network LAN system, which had 30 users.
· Maintaining system efficiency by writing programs in QUICKBASIC 4.5, Clipper 5.01a (an d-base compiler), Turbo Pascal 6.0, and Turbo Pascal for Windows.
· Written two programs that would do an automatic calibration on the 7912 digitizer and 7103 oscilloscopes thus saving time and money by cutting the calibration time in half and the calibration error rate by ninety percent.
Tektronix, Gaithersburg, MD June 1984 - October 1985
Technician II
Repair and calibration of state of the art analogue and digital test equipment to the component level.
· Average output productivity was two and one?half times my expected minimum set by Tektronix standards (60 pieces of equipment versus 23) and the quality rate was almost three times better (.7% return versus 2%, all were user errors).
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